Who We Are
Last Updated: January 2025
Hall Road Rate ('we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer. By using our website at hallroadrate.com, you agree to the terms described in this policy.
Order Information
1. Information We Collect
Personal Information
- Full name
- Phone number and WhatsApp number
- Delivery address (city, area, street)
- Email address (if provided)
- Products ordered and order value
- Payment method (Cash on Delivery or online)
- Order status and delivery tracking details
Technical Information
- Browser type and device information
- IP address and approximate location
- Pages visited and time spent on the website
2.Use of Cookies
Our website uses cookies to improve your browsing experience. Cookies help us remember your cart items, understand how customers use our website, and improve our services. You can choose to disable cookies through your browser settings, but some features of the website may not work properly.
3.How We Use Your Information
- To process and deliver your orders
- To confirm your order via WhatsApp or phone call
- To send delivery updates and tracking information
- To respond to your queries and provide customer support
- To improve our website and product offerings
- To prevent fraud and ensure security
4.Payment & Order Information
Hall Road Rate primarily uses Cash on Delivery (COD). If online payment is processed, it is handled by secure, trusted payment gateways. We do not store your payment card details on our servers. All payment transactions are encrypted and processed securely.
5.Third-Party Services
We may share your delivery information with our courier partners (such as TCS, Leopards Courier, or M&P) for the sole purpose of delivering your order. We may also use services like Facebook Pixel and Instagram Insights to understand our audience and improve marketing. These platforms have their own privacy policies.
6.Data Security
We take the security of your personal information seriously. We use appropriate technical and administrative measures to protect your data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
- You can request to see what personal information we hold about you
- You can request correction or deletion of your personal data
- You can opt out of marketing communications at any time
- For any data-related requests, email us at hallroadrate@gmail.com
7.Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Contact for Privacy Concerns
Privacy questions? Contact us:
Email: hallroadrate@gmail.com
WhatsApp: +92 322 7083080